FAQ
- Each room must provide at least two persons
IDs or passports to check in
- Guests are required to wear surgical mask
in hotel public area.
- If guest has influenza symptom, he/she will
be requested to wear a surgical mask and seek medical advice immediately.
- People in quarantine or has close contact
is NOT accepted
- People is exempted from a compulsory
quarantine but has visited other countries/territories in the past 21 days is
NOT accepted
- People stayed at premises or building that
has diagnosed of COVID-19 in the past 7 days is NOT accepted
- People has close contact with someone who
is a confirmed COVID-19 case is NOT accepted
- Reservation order must provide TWO guests'
full names per room together home address, disinfection and cleaning fees of
HK$5,000 per room night will be charged if the guest makes any false statement.
- All guests must present valid ID and take a
temperature check upon check in
- ONLY in-house guests are allowed to enter
into Guest Room area
- Interconnecting rooms are NOT available
Special arrangements take immediate effect until further
notice:-
Dining:
Breakfast: 8:00 - 10:00 Dine in or Pick-up
Self-service BBQ: 14:30-17:30 /18:00-21:00 Dine in
Set dinner: 18:30 - 20:30 Dine in or
Pick-up
^ 8 people per table
^ Guests entering the restaurant are
required to use a vaccine passport
^ Non hotel cake, the storage must be
picked up at the restaurant before 20:00, and it is not guaranteed that the
quality will be affected after storage.
^ Cakes ordered at the hotel, must be
picked up at the restaurant before 20:30
Facilities:
Available: Spa, Bike, Kayak, Archery,
Board-game rental, Fitness, Recreation Room, Game Zone, Swimming Pool(Only open Friday, Saturday, Sunday)
Close: Sauna, Children
playroom
Q: How
to reach our resort?
By Bus:
Local buses are available to take you to and from Silvermine Beach Resort, Mui
Wo
Between
Tung Chung and Mui Wo: Bus Route 3M and take off at the stop Mui Wo Market.
Duration is around 30 minutes.
By Lantau Taxi (Blue Cab): You can take Lantau Taxi from Hong Kong
International Airport, AsiaWorld Expo, Hong Kong Disneyland and Tung Chung to
our resort. Duration is around 25 – 30 minutes.
By Ferry: You could also take a ferry to reach Mui Wo easily from
Central Piers no. 6 and enjoy an amazing voyage on the sea. Video of the routes: http://bit.ly/2DrEzmE
Ferry and Bus Schedule: http://bit.ly/2RG4109
Q: How to reach our resort from Mui Wo Pier?
Once get off from ferry in Mui Wo Pier, turn right and get to the Mui Wo
Promenade. Walk along the Promenade for around
8 minutes and you will reach our resort. Video of the routes: http://bit.ly/35dKWow
Q: How to make a reservation?
Reservation can be made via email or online
booking.
Email Reservation: reservation@silvermineresort.com
Online Booking: http://bit.ly/2J8YvPI
* Please
reserve at least 3 days in advance of your accommodation day. The reservation
is only confirmed upon you have received a confirmation email and booking
number from us.
Q: Check-in
and Check-out time?
Check-in
time: After 15:00
Check-out
time: Noon 12:00
Q: Types
of room?
We have Standard Rooms, Sea View
Rooms, Family Rooms, Themed Rooms and Accessible Rooms.
Q: Any
bath tub in rooms?
There are either shower stalls or
bath tub in room for your choice. (Subject to room availability)
Q: Only
double bed offer in room?
There are two types of room,
offering double bed or twin beds. (Subject to room availability)
Q: Is
there any baby cot bed provided?
A: Baby cot bed and baby bath tub are available on request in first
come first served basis. Please request while making the reservation or during
check-in.
Q: What
are the room size and bed size?
Size of
Standard room is around 250 square feet.
Size of
double bed is 6 x 6 ft or bigger. (Subject to room availability)
Size of
single bed is 3.5 x 6 ft. or bigger. (Subject to room availability)
Q: Severe
Weather Arrangement?
In the
event of a Tropical Cyclone Signal No. 8 or above being hoisted, or Black
Rainstorm Warning being issued on the day of arrival after 3:00 pm, the
reservation can be changed to another check-in date of the same value. Guests
must inform us via email on-day before 18:00 of the reservation change, the
newly chosen date must inform hotel within 7 days and it is subject to room
availability.
Remarks: Guests who booked through
hotel directly, please contact via email; for guests who booked from
third-party or travel agencies, please contact them accordingly.
If the
signal or warning is removed by 3:00 pm, the reservation will remain effective
as usual.
Q: Opening
hours of the resort facilities?
Time table of the opening hours: http://bit.ly/3pUL2vX
Q: Is
that possible to drive to resort by myself?
If you would like to drive to Mui
Wo by your private car, you have to apply for a Lantau Closed Road
Permit (LCRP) in Transport
Department.
Q: Can
I bring along my pet to stay in the resort?
Pet is only allowed to stay in
designated room. It must book with hotel directly and a written
confirmation is required,
otherwise, there will be an additional charge from HK$800 up per room per
night as rate difference and
cleansing fee. For details please check the Pet
Accommodation Regulation and Pets on Board information.
Q: Which
credit cards are accepted for payment?
We
accept Visa, MasterCard, UnionPay credit cards. (Tap & Go is not recommended)
Q: How
many guests can the room accommodate?
Our standard room can accommodate
up to 2 adult guests and maximum two kids aged under 12 years old.
Q: Is Early Check-in / Late Check-out possible?
It
depends on the room availability on the day. For details please check with our
colleagues in reception.
Q: Can I still enjoy the hotel facilities after
check-out?
It depends on the room availability on the day. For
details please check with our staff in reception.
Q: Is
there allow smoke?
Indoor public area and guest room is
a smoke-free area. Smoking guests can proceed to our outdoor
designated smoking zone.
WeChat ID: silvermine_resort